Job simulations directly test skills that are relevant to the job, in the setting in which they’ll be used. Some of these skills and competencies aren’t something that you can easily assess in other ways. This is especially relevant when hiring contact center agents, as one of these competencies is the ability to empathize and handle difficult, emotional customers.
Advantages of Job Simulations
There are many advantages to this approach in hiring, so don’t be surprised if you are asked to take part in one in your job search. Benefits for employers and candidates alike include:
• Higher validity. Job simulation assessments are definitely a better way to predict future job performance.
• Better job fit. By exposing candidates to various types of events, scenarios and challenges confronted on the job, these simulations can help you determine if the job is well suited to your knowledge, skills, abilities and interests.
• Positive experiences. Because job simulations replicate the real types of tasks performed in the actual job, studies have found that applicants are more likely to view them as being fair and job-related.
Job Simulation Formats Screening Tests
Screening tests cover various soft and technical skills a candidate should have to perform the job efficiently. They allow you to gain objective information on candidates’ abilities. These tests are used in the early stages of the hiring process. They’re the best, most reliable, and most objective way to screen CVs. Instead of evaluating candidates at how well they know how to write a CV, you can quickly test them on skills essential to the work you’re planning to hire them to do.
- Role-Specific Tests. This is a broad category including tests tailored to a specific role, but also programming skills tests and software skills tests.
- Job Role Tests. Job role tests are tests specific to the job the candidate is applying for. These tests allow you to ask job-related questions in a short period of time and easily rank the responses of candidates against each other.
- Work sample tests. These typically hands-on tests will require you to complete certain activities that are similar to actual tasks you would perform on the job. Examples include writing code, take-home assignments, collaborating with others to design a website or completing an onsite construction task.
- Role-playing exercises: Role-playing is probably the most common of all job simulation formats. These exercises help to evaluate your ability to navigate interpersonal challenges in a work environment.